Kigali – Following instructions from the Rwandan Ministry of Health, RwandAir, the national airline of Rwanda, is to take further measures to help the global fight against Covid-19 coronavirus and temporarily suspend its commercial passenger flights.
In a statement released by RwandAir which Africa Tembelea has seen, it is stated that these measures will apply for a period of 30 days, beginning at 23.59 on Friday 20 March 2020, and will affect all scheduled RwandAir flights departing from and arriving in Rwanda.
According to an RwandaAir Spokesperson, customers holding tickets with RwandAir, for flights between 21 March and 20 April, have several future travel options including rebooking with the airline to fly at a later date. All change fees will be waived, giving customers more flexibility to delay their travel.
“We are extremely sorry for the disruption and uncertainty this announcement will cause for our customers. However, we are sure they appreciate why this decision is unavoidable at this time and that it has not been taken lightly. We are confident the temporary suspension of our operations will help to reduce the spread of the coronavirus.”
Africa Tembelea has also learnt that customers holding tickets for travel on RwandAir who wish to rebook or be refunded can contact RwandAir via [email protected] and [email protected] Affected customers may also contact their travel agent or tour operator if their booking was not made directly with the airline.