Minister Tumwebaze tasks UCC on MTN Uganda service quality

Frank Tumwebaze (R) after handing over Office of the Minister of ICT to Judith Nabakooba in January 2020.
By :
Baluku Geoffrey

KAMPALA, Uganda – Gender, Labour and Social development Minister, Frank Tumwebaze has challenged the Uganda Communications Commission (UCC) to address the quality of services delivered by MTN across the country.

In a post on twitter, Minister Tumwebaze said that for about a month now, the quality of service from the telecom operator has been horrible. The complaints range from poor signal/no network, unsolicited messages and advertisements among others.

“..Is it me having a problem or there is indeed a problem with the service generally?? @mtnug @UCC_Official What is going on? Minister Tumwebaze asked in a tweet, adding that for about a month now, the quality of service is horrible.

Tumwebaze, who was transferred from the Information Technology and Communications-ICT docket to that of Gender in December 2019, asked why “dropped calls and all manner of interferences are becoming the order of the day!”

In a quick response, Cathy from MTNUGCare apologized for the inconvenience caused, and asked the Minister to get in touch with the telecom company.

“Y’ello Frank, we apologize for all inconveniences caused. Please DM us your location, contact number and confirm if other people experience the same for support,” Cathy from #MTNUGCare responded.

MTN has of recent faced numerous challenges including constant hacking of its mobile money platforms, with the latest incidence reported on Oct.03, 2020.

But with all this going on, it remains the responsibility of UCC to ensure that quality in the sector prevails.

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